Privacy Policy

SwiftDash Philippines Inc. ("SwiftDash", "we", "us", or "our") operates the SwiftDash delivery management platform available at swiftdashdms.com and its subdomains (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Business Account Holders

• Full name, email address, and phone number of the account owner and team members
• Business name, address, registration number, and tax identification number
• Payment information (processed by third-party payment providers; we do not store raw card data)
• API keys and webhook configurations
• Usage data including deliveries created, dispatch activity, and dashboard interactions

1.2 Drivers (via Business Platform)

• Full name, phone number, government-issued ID, and driver's license details
• Vehicle information including make, model, plate number, and registration documents
• Real-time GPS location while a delivery is active and the driver is online
• Earnings, delivery history, and performance data
• Bank account or e-wallet details for payouts

1.3 Delivery Recipients & Senders

• Name, phone number, and email address provided at booking
• Pickup and delivery addresses
• Package description and declared value
• Proof-of-delivery photos and recipient signatures

1.4 Automatically Collected Information

• IP address, browser type, and device identifiers
• Pages visited, features used, and timestamps
• Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

• To provide, operate, and improve the Service
• To match deliveries with available drivers and track progress in real time
• To send transactional communications including booking confirmations, tracking updates, and receipts
• To process payments and driver payouts
• To verify driver identities and comply with regulatory requirements
• To detect and prevent fraud, abuse, and security incidents
• To generate aggregated analytics and improve platform performance
• To comply with applicable laws, including the Philippine Data Privacy Act of 2012 (Republic Act 10173)

3. Legal Basis for Processing

We process personal data on the following grounds under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contract performance — processing necessary to fulfill our service agreement with you
• Legitimate interests — fraud prevention, security, and platform analytics
• Legal obligation — compliance with Philippine laws and regulations
• Consent — where we have obtained your explicit consent, such as for marketing communications

4. Sharing of Information

We do not sell your personal information. We may share it with:

• Business customers — businesses using SwiftDash receive contact and delivery details for orders they create
• Drivers — assigned drivers receive the pickup/delivery address and contact number for their active delivery
• Service providers — cloud hosting (Supabase), mapping (Mapbox), messaging (Semaphore), email (Resend), real-time communications (Ably), and payment processors
• Law enforcement — when required by law, court order, or to protect rights and safety
• Successors — in the event of a merger, acquisition, or sale of assets, with prior notice to users

5. Driver Location Data

When a driver is active on a delivery, their real-time GPS coordinates are:

• Transmitted via encrypted channels to the delivery recipient's tracking page for that specific delivery only
• Visible to the business that owns the delivery in their dispatch dashboard
• Retained for a limited period for analytics, dispute resolution, and service improvement
• Not shared with third parties for advertising purposes

Location broadcasting stops automatically when the driver marks a delivery as complete or goes offline.

6. Data Retention

• Delivery records are retained for a minimum of 3 years for legal and audit purposes
• Driver verification documents are retained for the duration of the driver's active status plus 1 year
• Real-time location data is not permanently stored; only key events are logged
• Account data is retained until the account is deleted, after which it is anonymized or deleted within 30 days

7. Cookies

We use strictly necessary cookies to maintain your session and authentication state. We do not use third-party advertising cookies. You may disable cookies in your browser settings, but this may affect your ability to use certain features of the Service.

8. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, row-level access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the right to:

• Access — request a copy of personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Erasure — request deletion of your data, subject to legal retention requirements
• Object — object to certain types of processing, including direct marketing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise these rights, contact us at privacy@swiftdashdms.com. We will respond within 15 business days.

10. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users by email and post the updated policy on this page with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer: